AI agent
Aurora Helpdesk
24/7 AI support agent that resolves 80% of tier-1 tickets automatically.
by Aurora Labs
What it does
Reads your help centre, your past tickets and your macros, then answers the questions it can and routes the ones it cannot. It writes in your tone because it learns from replies your team already sent, and it hands over with the full context attached rather than starting the customer again.
Every answer cites the article it came from, so an agent reviewing the queue can see at a glance whether it was right.
Ideal use cases
- Deflecting password, billing and how-do-I questions out of the queue
- Overnight cover without a night shift
- Drafting a first reply for an agent to check and send
Where not to use it
- Anything requiring a refund decision or an account change
- Regulated advice — it answers from your docs, it does not judge
The problem it solves
Tier-1 support is the same forty questions answered ten thousand times, and it is where support teams burn out before they get to the hard problems.
Details
- Domain
- Category
- Sub-category
- Architecture
- Built for
- Runs on
- Protocols
- Ecosystems
- Deployment