Contact & grievances
Who we are, who to reach, and how quickly we answer. Published because the law requires it, laid out so it is actually usable.
Start here
For anything about an order, a refund or an agent that is not behaving, raise a ticket. It reaches a person, it is tracked, and the whole conversation stays on your account where you can find it again. That is faster than email for almost everything.
The officers below are for when that has not worked, or when you need to escalate formally.
The company
- Registered name: TODO — fill in before launch
- CIN: TODO — fill in before launch
- Registered address: TODO — fill in before launch
- Trading as: Go Argent
Grievance Officer
For complaints about the platform, an order, or how we have handled something.
- Name: TODO — fill in before launch
- Designation: Grievance Officer
- Email: grievance@goargentai.com
- Phone: TODO — fill in before launch
What we commit to
- Acknowledged within 48 hours of receipt
- Resolved within one month of receipt
If we are going to miss the second one, we will tell you before it passes and say why — silence past a deadline is worse than a delay you knew about.
Nodal Officer
Resident in India, responsible for compliance with the Consumer Protection Act and the rules made under it.
- Name: TODO — fill in before launch
- Designation: Nodal Officer
- Email: nodal@goargentai.com
Data protection
To see, correct or delete what we hold about you, write to grievance@goargentai.com — the Grievance Officer handles these too. What we collect and why is set out in the privacy policy.
If we handle a data complaint badly, you can escalate to the Data Protection Board of India.